This Privacy Policy explains how Helix collects, uses, shares, and protects information when you use the Helix mobile application and related services. By using Helix, you acknowledge the practices described in this Policy.
Helix is intended only for adults who are 18 years of age or older. We do not permit minors to use the service.
Zero-Tolerance Safety Commitment
Helix maintains zero tolerance for objectionable content and abusive users, including pornographic content, sexual exploitation, non-consensual intimate imagery, harassment, bullying, discriminatory abuse, objectification, violent threats, scams, and other severe misconduct. We may remove content, suspend access, preserve relevant records, and cooperate with appropriate authorities where required by law.
Information We May Collect
Account and profile details you provide, such as display name and profile information.
Content and activity data, including videos, captions, comments, favorites, reports, and other interactions you make through the service.
Purchase and transaction-related records necessary to process and support in-app purchases, restorations, and fraud prevention.
Device, app, and usage information such as device identifiers, app version, approximate diagnostic data, and interaction events used for security, analytics, and service improvement.
Permissions-based media access information when you choose to use features that require camera, microphone, or photo library access.
How We Use Information
To provide core app functions, including account access, video posting, profile management, favorites, and comments.
To operate, maintain, troubleshoot, and improve the app experience and performance.
To review reports, enforce our rules, investigate abuse, and protect users, our service, and the public.
To process purchases, prevent fraudulent activity, and maintain transaction integrity.
To measure engagement, understand product performance, and support advertising or attribution measurement where permitted.
To comply with legal obligations and respond to valid legal requests.
How Information May Be Shared
With service providers that help us operate the app, process transactions, provide analytics, support moderation, or maintain infrastructure.
With platform providers and payment processors as needed to complete purchases and restore entitlements.
With law enforcement, regulators, or other parties when required by law, legal process, or to address urgent safety concerns.
In connection with a merger, acquisition, financing, or sale of assets, subject to applicable confidentiality and legal safeguards.
Your Choices
You may choose whether to submit profile information, post content, or comment.
You may manage device permissions for camera, microphone, and photo library access through your device settings.
You may use available in-app controls such as blocking and reporting tools to manage your experience.
You may contact us regarding privacy questions, account-related concerns, or applicable data rights requests.
Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, including service delivery, security, dispute resolution, policy enforcement, legal compliance, and fraud prevention.
International Processing
Depending on how Helix is operated and supported, information may be processed in jurisdictions other than your own. When required, we take reasonable steps designed to protect information during such processing.
Children
Helix is strictly limited to users aged 18 and older. If we become aware that a minor has attempted to use the service or has provided information in violation of our rules, we may take steps to remove the account or related content.
Contact Us
If you have questions about this Privacy Policy or privacy-related requests, contact us at support@helix.com.
